Terms and Conditions

Last updated: July 07, 2025

These Terms and Conditions ("Terms") govern all services provided by Prodigital Solutions (Pty) Ltd ("the Company", "We", "Us", or "Our") to clients ("You", "the Client") and form a legally binding agreement upon acceptance of our services or payment of a deposit. These Terms exclude matters covered in our Privacy Policy and Cookie Policy.

Agreement Acceptance

By engaging with Prodigital Solutions (Pty) Ltd, You agree to be bound by these Terms. All project quotations, acceptance emails, and payment deposits serve as confirmation of agreement.

Project Deposits and Payments

  • A deposit of 30% is required before any project begins.
  • Local payments are accepted via EFT. International payments must be made via PayPal (either EFT into our PayPal account or through the PayPal gateway).
  • No interest will be charged on overdue payments; however, non-payment beyond 30 days will result in a cancellation notice, and after 90 days your account will be removed from all hosting platforms.

Project Scope and Changes

Once the project scope, deliverables, and pricing are agreed upon and work has commenced:

  • Any additional requests or features outside the original scope will be quoted separately.
  • All extra work will be charged at R220/hour.

Reviews and Revisions

  • Design concepts: Up to 2 revision cycles included.
  • Website development: Up to 3 review rounds before final approval.

Hosting and Cancellation Policy

All hosting services require one calendar month’s written notice for cancellation.

If hosting was paid for a full year upfront:

  • Cancel within the month before 3 months: 75% refund
  • Cancel within the month before 6 months: 50% refund
  • Cancel within the month before 9 months: 25% refund
  • After 9 months: No refund

No automatic reinstatement or cancellation fees unless contractually agreed.

Project Handover and Third-Party Hosting

For clients not hosting with us:

  • Website handover is only completed upon client approval of all changes and full payment of outstanding balances.
  • Prodigital Solutions (Pty) Ltd disclaims responsibility for any post-handover issues, including software conflicts or plugin failures.
  • Clients will receive instructional videos for managing their site content independently.
  • Post-handover support is available at R220/hour upon request.

Maintenance Services

  • Month-to-month maintenance packages are available upon agreement.
  • Content edits, bug fixes, or minor changes post-delivery are billed at R220/hour.

Intellectual Property and Ownership

  • All designs, source code, graphics, and deliverables remain the property of Prodigital Solutions (Pty) Ltd until full payment is received.
  • Prodigital Solutions (Pty) Ltd reserves the right not to hand over the website if hosting is declined or payment is incomplete.
  • Upon full payment, the client receives all rights to the final website for use and modification.

Liability and Limitations

  • Prodigital Solutions (Pty) Ltd will not be held liable for third-party server issues, changes made by clients post-handover, or any direct, indirect, or consequential damages arising from such changes.
  • Clients hosting on external servers must provide sufficient access for setup. Compatibility is not guaranteed, and assistance may incur additional fees.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remainder shall remain in full force and effect.

Governing Law

These Terms shall be governed by the laws of the Republic of South Africa. However, where required by applicable local law, additional consumer rights or legal remedies may apply based on the client's country of residence. Any dispute shall be resolved under the jurisdiction of South African courts, unless otherwise required by law.

Contact Information

If you have any questions about the Terms and Conditions, you can contact us: